Confidential, evidence-based psychiatric care — entirely online
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Services /Contact Us
CONTACT

Let us know how we can help

Telemedicine is still relatively new, so questions are welcome. If you'd like to schedule an appointment or you still have questions after reviewing our FAQ, reach out and a real person will help.

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Online psychiatry and therapy visit in a warm, sunlit setting
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Contact

Ways to reach us

Whether you prefer to talk it through, send a quick message, or put it in writing, here are the direct ways to get in touch. During business hours we often respond within the hour.

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Call us

Reach our team at (888) 730-5220, Monday through Friday, 8:00 AM to 6:30 PM EST. We can help you schedule an appointment or answer questions about our clinic policies.

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Request an appointment

Patients can submit a secure online request to schedule. If you're seeking specific medical or psychiatric guidance, we'll respond by helping you book a visit with one of our clinicians.

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Mail or fax

Mail: 1820 State Road 13, #11-926, St. Johns, FL 32259. Fax: (888) 524-8166. Providers may securely submit protected health information by fax as permitted under HIPAA.

For referring providers

Refer a patient to us

Have a patient who needs specialized psychiatric care? We welcome referrals from primary care providers, therapists, hospitals, and community partners. Our fellowship-trained clinicians treat complex, chronic, and treatment-resistant conditions across 10 states — and we keep you informed as the referring provider.

Your patient's information stays protected. This website and our secure chat run over an encrypted, HIPAA-compliant connection, so you can share the details we need to help your patient with confidence.
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What happens next

After you reach out

STEP 01

You reach out

Call, submit the appointment request form, or send a message. Tell us a little about what you're looking for and which state you're in.

STEP 02

We get back to you

A real member of our team responds, often within the hour during business hours. We'll answer your questions and help match you with the right clinician.

STEP 03

You get scheduled

We verify your insurance benefits up front and book your first visit. Most new patients are seen within the week, entirely online.

TelepsychHealth provider during a virtual visit
Who we help

Who can contact us

New patients ready to schedule a first appointment or ask about getting started
Current patients with questions about scheduling, billing, or clinic policies
Facilities and referring practices submitting a patient referral securely
Clinicians exploring case conferences, consultations, webinars, workshops, or research
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Hours

When we're available

Our team is available Monday through Friday, 8:00 AM to 6:30 PM EST. Messages sent outside these hours are answered the next business day. We are not a crisis line: if you are experiencing a mental health emergency, call or text 988, or call 911 immediately.

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FAQ

Common questions about Contact Us

How quickly will I hear back?
During business hours, Monday through Friday from 8:00 AM to 6:30 PM EST, we often respond within the hour. Messages sent after hours or on weekends are answered the next business day.
Can I get medical or psychiatric advice over the phone or by message?
Our team can help you schedule appointments and answer questions about clinic policies. For specific medical or psychiatric guidance, we'll direct you to book an appointment with one of our clinicians, where you can get personalized, evidence-based care.
How do healthcare providers send a patient referral?
Providers can safely submit protected health information through our secure referral form, as permitted under the HIPAA Privacy Rules. We also welcome professional partnerships, including case conferences, webinars, phone and video consultations, workshops, and research initiatives.
What should I do in an emergency?
TelepsychHealth is not a crisis service. If you or someone you know is experiencing a mental health emergency, call or text 988 to reach the Suicide and Crisis Lifeline, or call 911 right away.

Contact Us today

Request an appointment and we'll confirm your insurance up front. Most patients are seen within the week.

Request an appointment